Ordering Information

ORDERS AND PROCESSING TIME

• Online orders are processed within 1-2 business days.

• If you are confused or need to know about an order placed on the site you can contact:[email protected]. Order processing time is separate from shipping time requested.

• Order processing time is separate from shipping time requested.

• If you choose UPS, please know that they deliver Monday-Friday. Weekend deliveries areunavailable.

• International orders and orders that require additional credit verification can take longer to process. Please be available at the provided number or email submitted to speed upverification time.

•Orders placed in New York State are subject to the 4% New York sales tax, orders fromeverywhere else are tax free!

PRE-ORDERS

•We try and offer as many upcoming projects available for pre-order when the releases have moved into production. However, due to the nature of manufacturing and production, pre-order dates may change. If your pre-ordered items are holding your package from arrivingplease email us with a request to ship the in-stock items and pre-orders when they becomeavailable.

•If your order contains pre-order items we will hold the package until all titles are availableto ship. Please specify in the comments section of the checkout if you would like to: a) hold your entire order until it can be entirely fulfilled or, b) have the in-stock items shippedimmediately and the pre-ordered items ship when available. Please note that option B mayrequire additional shipping charges as multiple packages will be shipped.

OUT OF STOCK ITEMS

• Our stock rapidly changes and we try and set in place a system that avoids purchasingitems that become out of stock. However, if a product ordered is out of stock, we will reachout and give you the chance to change or cancel your order. If you choose to cancel, youwill be refunded in full.

IMPORTANT BILLING ADDRESS & PHONE NUMBER

• IMPORTANT: If the address or phone number supplied conflicts with other informationprovided, i.e. billing information versus shipping information, we may need to contact youto verify your purchase. Please be available to verify or write an explanation in the notessection during checkout explaining the conflicting information.

•Please make sure you give us your correct billing address and your correctbilling phone number. Again, it is highly important that you are available at theprovided number or email submitted to speed up verification time enabling us to avoid fraudulent purchases.

RETURN POLICY

• All sales are final. However, if the item ordered is different from the item you receive,please contact us and we can arrange to get you the desired product.

PRIVACY POLICY

• We are committed to protecting your privacy. There is an opt-in policy to receiv marketing and other e-blasts about future products available as well as deals and coupons. If you do not wish to receive these emails you can opt out by simply removing the check fromthe marketing box below upon check out. We will never sell your email or personal information.

SECURITY POLICY

• Your payment and personal information is always safe. Our SSL (secure server software)is the industry standard and among the best software available today for secure commercetransactions. It encrypts all of your personal information, including credit card number,name, and address, so that it cannot be read over the internet.

CONTACT

• Email: [email protected]

• Telephone: